Yükdenge Nakliyat carries out all moves under the carriage provisions of the Turkish Commercial Code and transport liability insurance. This page explains the limits of liability in plain language.
Standard coverage
- Damage and loss caused by the carrier's fault during loading, transport and unloading are covered by liability insurance.
- The maximum compensation limit is stated in the contract; for standard packages it is up to 500,000 TRY per move.
- Damage assessment is easier for items packed by the Yükdenge crew; liability may be limited for customer-packed items.
Extra (all-risk) policy
For antiques, artworks, electronics and high-value items, a separate all-risk policy is issued on the declared value. The premium is about 0.3% of the declared value.
Exclusions
- Force majeure (earthquake, flood, war and the like) and items the customer deliberately failed to declare.
- Normal wear and tear and pre-existing scratches and defects (photographed at the survey).
- Cash, jewellery, valuable documents, medicines and perishable food; we advise carrying these yourself.
Claiming damage
Have damage you notice at delivery noted in the report; for damage found later, submit a written notice within the period stated in the contract (usually 7 days). With photos and the item list your claim is concluded within 10 business days.
This text is for information; the binding provisions are in the signed moving contract.