Frequently Asked Questions

On-site or video surveys are free and carry no commitment. If you do not like the quote, you pay nothing.

The price is fixed as long as the item list, floors and elevator status given at the survey do not change. If extra items or access problems appear that were not reported, a written difference is offered before the move.

All moves are covered by transport liability insurance. Have damage noted on the delivery report or notify us in writing within the contractual period; your claim is concluded within 10 business days.

A 20% deposit is taken when the contract is signed, and the balance is paid on completion of loading or at delivery. We accept cash, bank transfer and credit card (three instalments with no extra charge).

You, or a person you authorise, should be present at loading and delivery to check the inventory list. We add the authorised person's ID details to the contract.

Yes. The washing machine and fridge are prepared by our crew; for AC removal and installation we work with an authorised AC service, and the fee is stated separately.

There is no maximum; the minimum rental is one month. We apply 10% off for six months or more and 15% for twelve months or more. Fifteen days' notice is enough to terminate.

Flammable substances, gas cylinders, live plants and animals, perishable food, weapons and illegal goods are not accepted. We advise against leaving cash, jewellery and valuable documents in storage.

With the full-load option the truck is yours alone. With half-load, items travel in a separate, labelled and sealed compartment, and the price is lower accordingly.